Frequently Asked Questions

Just click the link in the message you receive. You can set up a plan in under 30 seconds — often right from your phone.

All payments go directly to your local council. PaymentPlan simply facilitates the process.

We’ll send you a gentle reminder. Our goal is to help you stay on track without pressure or threats. We also use AI to identify the best time to reattempt the payment.

Your local council has partnered with us to offer a more compassionate way to resolve outstanding invoices. We’re here to help you avoid enforcement and manage payments easily.

Yes. Many customers repay multiple debts to local authorities using PaymentPlan. Your dashboard will show each debt, its balance, account number, and your payment schedule.

Yes. We understand that unexpected expenses can affect cash flow. You can request a payment holiday by logging into your dashboard.

No, we are not a registered charity. Our mission is to help councils reduce bailiff instructions by offering a fairer, tech-driven alternative. We are remunerated by local authorities for our software.

A bailiff cannot collect money on a debt that you are already repaying directly to the council via PaymentPlan. Please contact us immediately if this happens.

If you don't pay your council tax, your local council will usually send a reminder giving you the opportunity to catch up on missed payments. If the debt remains unpaid, you could lose the right to pay by instalments, be asked to pay the full outstanding balance, and face court action, which may result in additional costs. The council can then take enforcement action, such as deducting money from your wages or benefits, or using enforcement agents (bailiffs) where permitted. If you're struggling to pay, it's important to contact your council as soon as possible, as they may be able to arrange a payment plan or check whether you're eligible for financial support or discounts.